Privacy Policy
Last Updated: May 30, 2026
At Batur Adventure Tour, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or book any of our services.
By accessing our website and using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you:
- Make a booking
- Fill out a contact form
- Contact us through WhatsApp
- Request information about tours and activities
- Subscribe to promotions or marketing communications
The information we may collect includes:
- Full name
- Email address
- Phone number
- WhatsApp number
- Country of residence
- Booking details
- Travel preferences
- Special requests submitted by customers
Payment transactions may be processed through third-party payment providers.
We do not store complete credit card information on our servers.
2. How We Use Your Information
We use personal information to:
- Process bookings and reservations
- Confirm tour schedules
- Provide customer support
- Coordinate transportation and tour services
- Respond to inquiries
- Improve our website and services
- Prevent fraudulent transactions
- Comply with legal obligations
We only collect information necessary for business operations.
3. Information Sharing
Batur Adventure Tour does not sell, rent, or trade personal information to third parties.
We may share limited information with:
- Tour guides
- Drivers
- Transportation providers
- Activity operators
- Payment service providers
- Government authorities when legally required
Information shared is limited to what is reasonably necessary to deliver the booked services.
4. Third-Party Services
Our website may use third-party services including:
- Google Analytics
- Google Ads
- Meta (Facebook & Instagram) Advertising
- Booking systems
- Payment gateways
These third-party services may collect and process information according to their own privacy policies.
We recommend reviewing the privacy policies of any third-party services you interact with.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure advertising performance
- Improve user experience
We may use cookies and tracking technologies provided by Google, Meta (Facebook), and other advertising partners.
Users may disable cookies through browser settings; however, some website functions may not operate properly.
6. Data Security
We take reasonable security measures to protect personal information from:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
However, no method of internet transmission or electronic storage is completely secure.
We cannot guarantee absolute security of information transmitted online.
7. Data Retention
Personal information may be retained for:
- Booking administration
- Customer support
- Accounting purposes
- Legal compliance
- Fraud prevention and dispute resolution
Information will be retained only as long as reasonably necessary.
8. Fraud Prevention
To help protect our business, customers, and payment systems, we may retain records related to:
- Booking confirmations
- Payment transactions
- Communication records
- Pickup arrangements
- Tour participation records
These records may be used to investigate:
- Fraudulent transactions
- Chargebacks
- False refund claims
- Abuse of our services
Information may be shared with payment processors, banks, or legal authorities when necessary to resolve disputes.
9. Marketing Communications
We may occasionally send:
- Promotional offers
- Discount information
- Tour updates
- Travel-related announcements
Customers may opt out of marketing communications at any time by contacting us directly or following unsubscribe instructions.
10. Children’s Privacy
Our services are not specifically directed toward children under the age of 13.
We do not knowingly collect personal information from children without parental or legal guardian consent.
11. External Links
Our website may contain links to external websites.
Batur Adventure Tour is not responsible for the content, privacy practices, or policies of third-party websites.
Users should review the privacy policies of external websites separately.
12. Your Rights
Subject to applicable laws, users may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of certain data processing activities
Requests may be submitted using the contact information below.
13. Changes to This Privacy Policy
Batur Adventure Tour reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.
Continued use of our website constitutes acceptance of any updated Privacy Policy.
14. Contact Information
Batur Adventure Tour
Website: https://baturadventuretour.com
WhatsApp: +6281339838468
Email: baturadventuretour@gmail.com
Bali, Indonesia